At PMH Stores, we strive to provide you with the freshest fruits and vegetables directly from our trusted farmers and suppliers. While we aim for complete satisfaction, we understand that issues can occasionally arise. This Refund and Returns Policy outlines how we handle such situations.

1. Return Eligibility

• Returns are applicable only in the case of damaged, spoiled, or incorrect products.
• To be eligible for a return, you must contact us within 7 days from the date of order.
• The item must be unused and in the same condition that you received it.

2. How to Request a Refund

If you received a product that is damaged, defective, or not as described, please follow these steps:

1. Email us at [email protected] with:
   • Your order ID
   • A brief description of the issue
   • Photo evidence of the item (if applicable)
2. Once your request is reviewed and approved, we will initiate the refund process.

3. Refund Timeline

• Approved refunds will be processed within 45 days from the date of request.
• Refunds will be issued to the original method of payment (or store credit, if applicable).

4. Non-Refundable Items

• Products that are returned after 7 days from the date of order.
• Items that have been used, consumed, or are not in their original condition.
• Perishable items that are not reported as spoiled/damaged within 24 hours of delivery.

5. Cancellation Policy

• Orders can only be cancelled before they are accepted by the farmer or supplier.
• Once the order is in processing or dispatched, it cannot be cancelled.

6. Contact Us

For any refund or return-related concerns, please contact us at:

PMH Stores
📍 6-289/6 Vidhyanagar Colony,
Chintal, Quthbullapur,
HMT Township, Tirumalagiri,
Hyderabad – 500054, Telangana
📞 +91 994826 9800
📧 [email protected]